Terms & Conditions

1. Services Overview

Ozeina provides luxury at-home medspa, wellness, and medical services, including but not limited to aesthetic treatments, IV therapy, hormone optimization, peptide therapy, and concierge care.

Services are delivered by licensed professionals and may vary based on location, availability, and clinical suitability.

Important: Ozeina does not provide emergency medical services. In case of a medical emergency, please contact your local emergency number immediately.

2. Eligibility

You must be at least 18 years of age to use our Services, or access them under the supervision of a parent, legal guardian, or authorized caregiver.

By using our Services, you confirm that you have the legal capacity to enter into these Terms.

3. Medical Disclaimer

Services provided by Ozeina are intended for wellness, aesthetic, and medical support purposes.

Certain treatments (including teleconsultations) may have limitations and may not be suitable for all individuals.

All clinical decisions are made by licensed healthcare professionals based on independent judgment.

Results may vary, and Ozeina does not guarantee specific outcomes.

4. User Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information
• Use the Services only for lawful purposes
• Maintain confidentiality of your account and login credentials
• Notify us immediately of any unauthorized use

You are responsible for all activities conducted under your account.

5. Appointments, Cancellations & Payments

• Appointment availability is subject to scheduling and provider availability
• Cancellations or rescheduling must be made within the timeframe communicated at booking
• Late cancellations or no-shows may incur applicable fees
• Pricing, payment methods, and service details will be disclosed at the time of booking
• Ozeina reserves the right to suspend or deny services in case of non-payment.
  
  

6. Insurance & Billing

Ozeina operates primarily as a private, concierge service. If insurance billing is applicable in certain cases, coverage is determined solely by your provider.

You remain responsible for any costs not covered, including copayments or additional services.

7. Privacy & Data Protection

Your use of the Services is subject to our Privacy Policy and applicable healthcare data regulations.

By using Ozeina, you consent to the collection, use, and sharing of your personal and health-related information as outlined in those policies.

8. Intellectual Property

All content, branding, logos, designs, text, and materials associated with Ozeina are the exclusive property of Ozeina or its licensors.

You may not copy, reproduce, distribute, or create derivative works without prior written consent.

9. Prohibited Activities

You agree not to:

• Use the Services for unlawful or fraudulent purposes
• Attempt unauthorized access to systems or data
• Upload harmful, malicious, or disruptive content
• Impersonate any individual or entity
• Interfere with the provider-client relationship or service delivery
  
  

10. Third-Party Services

Our Services may include links or integrations with third-party platforms. Ozeina is not responsible for their content, policies, or practices.

Use of third-party services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Ozeina shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Our total liability for any claim shall not exceed the amount paid by you for the specific Service in question.

12. Indemnification

You agree to indemnify and hold harmless Ozeina, its affiliates, providers, employees, and partners from any claims, damages, or losses resulting from:

• Your misuse of the Services
• Violation of these Terms
• Inaccurate or incomplete information provided by you
  
  

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or applicable laws.

Certain provisions, including liability and indemnification, will survive termination.

14. Changes to These Terms

Ozeina may update or modify these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.

15. Contact Us

For any questions regarding these Terms, please contact: